🔄 Refund & Replacement Policy – Emiravaly

Effective Date: April 29, 2025

At Emiravaly, we value customer satisfaction and aim to provide a smooth, reliable, and trustworthy shopping experience across the UAE 🇦🇪.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms below.

📦 Replacement Eligibility

We take product quality seriously. If you receive a product that is:

• ❌ Damaged
• ❌ Defective
• ❌ Incorrect item
• ❌ Broken during delivery

You are eligible for a free replacement.

⏱️ Timeframe

• All replacement requests must be submitted within 30 days of delivery
• Requests within 7 days of delivery → Free replacement
• After 7 days → Additional handling/shipping charges may apply

🔁 Replacement Process

📩 Step 1: Report Issue

To start a replacement, contact our support team and provide:

• Order details
• Clear video or photo evidence of the issue

In many cases, our support team may guide you to resolve the issue without return if it is usage-related.

📦 Step 2: Return (If Required)

If the product is confirmed faulty, you may be required to:

• Return the item in its original packaging
• Include all accessories and components

📍 Return Address:
Tazah Global LLC, Warehouse #13, Plot #4488, Al Sajaa Industrial Area, Sharjah, UAE

🚚 Step 3: Replacement Delivery

Once we receive and verify the returned item:

• Replacement will be shipped within 5 working days, OR
• Courier pickup & replacement will be arranged within 14 working days

⚠️ Important Conditions

• ❌ No replacement for “change of mind”
• ❌ Product must be unused where applicable
• ❌ Missing packaging may delay processing

🚫 Refund Policy

At Emiravaly, we currently do not offer refunds.

We only provide product replacement for eligible cases to ensure fairness, product integrity, and quality assurance.

📞 Customer Support

If you need assistance, our support team is always ready to help:

📧 Email: emiravaly@gmail.com
📍 Warehouse: Al Sajaa Industrial Area, Sharjah, UAE

💙 Why Emiravaly Replacement Policy?

• Fast UAE-based support
• Hassle-free replacement process
• Fair customer protection system
• Quality-focused eCommerce experience